Privacy Policy. Billynou
Last updated: May 2026
At Billynou, we care about your privacy and believe in being transparent about how your personal information is collected and used.
This Privacy Policy explains what information we collect, why we collect it, and how we use it when you visit our website, place an order, subscribe to our newsletter, or participate in our online content, workshops, or subscription/community.
1. Who we are
Billynou is an independent creative project based in Provence, focused on natural dyeing, handmade textiles, and sharing knowledge around natural colour and craftsmanship.
If you have any questions about this Privacy Policy or your personal information, you can contact us at:
Email: [billynouapparel@gmail.com]
Website: [www.billynou.com]
2. What information we collect
We may collect the following information:
Information you provide directly
When you place an order, contact us, subscribe, or sign up for content, we may collect:
name and surname
email address
shipping and billing address
phone number (if provided)
order and purchase information
subscription or membership information
messages sent through our contact forms
Information collected automatically
When you browse our website, some information may be collected automatically, including:
IP address
browser and device type
pages visited
time spent on the website
traffic source (social media, search engines, etc.)
This information helps us improve the website experience and better understand how visitors interact with Billynou.
3. Why we collect your information
We may use your information to:
process and deliver orders
manage payments and customer service
send emails related to purchases or subscriptions
respond to enquiries and contact requests
send newsletters and updates (only if you choose to subscribe)
share information about natural dye, workshops, tutorials, and new products
improve our website, content, and customer experience
4. Payments
Payments on our website may be securely processed through trusted third-party providers such as:
Billynou does not store full payment card details.
5. Newsletter and communications
If you subscribe to our newsletter, we may occasionally send you:
Billynou news and updates
product launches and collections
natural dye tutorials and inspiration
subscription, workshop, or community updates
You can unsubscribe at any time using the link included in our emails.
6. Cookies
Our website may use cookies to:
ensure the website functions properly
analyse website traffic and performance
improve user experience
understand how visitors engage with Billynou content
You can manage cookie preferences through your browser settings.
7. Sharing information
We never sell your personal information.
We may share limited data with trusted service providers only when necessary to operate our website and services, including:
Squarespace (website hosting and ecommerce)
payment providers
newsletter and email services
analytics and website performance tools
These providers are expected to handle your information securely and in accordance with applicable privacy laws.
8. Data retention
We keep personal information only for as long as necessary to provide our services, fulfil legal obligations, manage orders, and maintain customer relationships.
9. Your rights
Depending on your location and applicable laws (including GDPR), you may have the right to:
access your personal data
request corrections
request deletion of your information
object to or restrict certain uses of your data
withdraw consent at any time
To exercise any of these rights, please contact us at: [your email address]
10. Changes to this policy
We may occasionally update this Privacy Policy to reflect changes in our website, services, or legal requirements.
The latest version will always be available on this page.